Blar i Brage HiM på forfatter "Borsci, Simone"
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The chatbot usability scale : the design and pilot of a usability scale for interaction with AI-based conversational agents
Borsci, Simone; Malizia, Alessio; Schmettow, Martin; van der Velde, Frank; Tariverdiyeva, Gunay; Balaji, Divyaa; Chamberlain, Alan (Peer reviewed; Journal article, 2022)Standardised tools to assess a user’s satisfaction with the experience of using chatbots and conversational agents are currently unavailable. This work describes four studies, including a systematic literature review, with ... -
Shaking the usability tree : why usability is not a dead end, and a constructive way forward
Borsci, Simone; Federici, Stefano; Malizia, Alessio; De Filippis, Maria Laura (Peer reviewed; Journal article, 2019)A recent contribution to the ongoing debate concerning the concept of usability and its measures proposed that usability reached a dead end – i.e. a construct unable to provide stable results and to unify scientific ...